GP Patient Survey Results 2025

College Road Surgery, Woking

We are pleased to share the results of the 2025 GP Patient Survey, which provides valuable feedback about patients’ experiences of using GP services.

The GP Patient Survey is an independent national survey carried out across England each year. In 2025, more than 2.5 million patients were invited to take part.

At College Road Surgery, 848 patients were invited to participate and 123 patients completed the survey, giving a 15% response rate. We would like to thank everyone who took the time to provide feedback.

Patient feedback helps us understand what we are doing well and where we can continue to improve the services we provide.

⭐ What patients said we do well

We were pleased to see positive feedback in several areas of care and communication.

Care and treatment

Patients told us that:

84% said their needs were met
85% said they had confidence and trust in the healthcare professional they saw or spoke to
87% felt they were involved in decisions about their care and treatment as much as they wanted
75% said the healthcare professional had all the information they needed about them

Communication and next steps

93% of patients said they knew what the next step would be within two days of contacting the practice

These results reflect the dedication of our clinical and administrative teams in providing safe, effective and patient-centred care.

What we are doing next

At College Road Surgery we carefully review the results of the GP Patient Survey alongside other feedback sources such as:

Friends and Family Test feedback
Patient complaints and compliments
Patient Participation Group (PPG) feedback
Internal practice audits and service reviews

This helps us identify areas where improvements can be made.

Key priorities for 2025–2026

Based on the survey feedback and patient engagement, we have identified the following priorities for the coming year.

Improving access to the practice

We will continue to review how patients access our services to make it easier to contact the practice. This includes:

Monitoring telephone demand and call waiting times
Reviewing call handling processes
Encouraging the use of online services for non-urgent requests

Improving appointment systems

We are reviewing our appointment system to ensure patients are seen by the most appropriate healthcare professional as quickly as possible.

This includes:

Strengthening the triage process for appointment requests
Prioritising urgent medical needs appropriately
Making better use of the wider clinical team

Improving communication with patients

We are committed to improving how we communicate with patients about accessing services and understanding the next steps in their care.

This will include:

Improving information on our website
Providing clearer guidance about accessing appointments
Ensuring patients understand what will happen following consultations

Working with our Patient Participation Group (PPG)

We will continue to work closely with our Patient Participation Group (PPG) to review patient feedback and identify opportunities for improvement.

How we monitor improvement

College Road Surgery regularly reviews patient feedback and service performance through:

GP Patient Survey results
Friends and Family Test responses
Clinical governance meetings
Practice audits and service reviews
Patient Participation Group meetings

This ensures we continue to develop and improve our services to meet the needs of our patients.

View the full survey results

You can view the full GP Patient Survey results for College Road Surgery here:

https://gp-patient.co.uk/patientexperience/results?code=H81641